To start the return process for your order, please enter your email address and the order number below.

HOW DO I RETURN/EXCHANGE? (UK ONLY)

 

Enter your order number and email address in the fields above and click Start.

 

Follow the instructions and select the items you want to return/exchange.

 

You will get a confirmation email with the shipping guidelines once the return request is approved.

 

If returning from outside the UK, please follow the instructions on our Delivery & Returns section.

 

 

WHAT ITEMS CAN I RETURN/EXCHANGE?

You can return your items within 14 days of receipt of your shipment.

 

They must be in original condition.

They must be unwashed, unworn, and with tags attached.

In the original packaging.

Sale items are exchange only.

 

Please ensure you have read through our returns policy online. By submitting this form, you agree to have read and accept the terms and conditions. 

 

Contact us on Live Chat or info@peachyden.co.uk if you have any queries.

ARE THERE ANY CHARGES FOR RETURNS/EXCHANGES?

 

The charge for returning a parcel is £4.00. This will be taken from your refund.

 

Original shipping charges are non-refundable.

 

It is FREE to send your item for exchange!

 

 

HOW SOON WILL I GET MY REFUND/EXCHANGE?

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You can also follow your return progress using the tracking link.

 

If your return is approved, then your refund will be processed, and a credit will automatically be repaid to the original payment method within 10 working days.

 

Exchanges will be automatically sent to the same address as the original order (please let us know if you would like it sent to an alternative address)

 

Credit notes will be given to the email address used to make the original purchase.