Delivery & Returns

SHIPPING & RETURNS

Domestic Shipping

All orders will be shipped within 1 - 2 working days of an order being placed with Royal Mail Tracked.* Next Day Delivery is available on orders placed before 1pm. If a Next Day Delivery order is placed after 1.00pm on a Thursday it will be sent on the Friday and arrive Monday at the latest. If ordered on a Friday, or over the weekend, your order will be shipped on the following Monday.

Please check if your items are on a pre-order basis as these won't be shipped until the date stated on the product page. 

BANK HOLIDAYS: We cannot ship parcels on a Bank Holiday.

EASTER DATES: No parcels will be shipped on Good Friday or Easter Monday.

International Shipping

We ship worldwide using DPD & DHL. International shipping, timing, and rates are dependent on each country.

For these deliveries, your delivery may be subject to VAT & Duty charges by your country's customs department via our couriers. Please note that as the recipient you are responsible for all import fees which can vary depending on the country.

If you have any further queries on this we recommend you contact your local customs office for more information.

Returns & Exchanges:

We understand that there may be occasions when you want to return items that are not suitable and we are very happy to help you chose a replacement or return the item (within 14 days).

CHRISTMAS RETURNS: You may return gifts bought from November 1st until January 5th.

Items must be returned to us with tags attached. There must be no signs of tampering with the labels or tags.

  • Items must show no signs of wear; please take care to avoid the transfer of make-up when trying on garments.

  • Items must be unworn, unwashed, undamaged and unmarked in any way. Please be careful when trying on garments to avoid make up or fake tan transferring onto the fabric. To qualify for a return the items must be free from any signs of wear or tear, Unfortunately, we can not accept any item for return which is damaged due to staining (food, makeup, sweat, etc.) or scent (perfume or body odor). We do our best to accept all returns, however, in case the return is in unsuitable condition, we may not accept it. And thus, we will return it to the sender.

  • Items must be returned to us in the condition you received them, with all tags attached.

  • Items that have been altered at the customer’s request are unable to be refunded or exchanged.

All Sale items are final and can not be returned. They can be exchanged only.

Faulty items may be returned and this will not affect your statutory rights.

How to exchange & return items:


Please complete the returns form and include with the original items to send to:

Peachy Den , The Lacuna Collection, 13-15 Wintonlea Industrial Estate, Monument Way West, Woking, GU21 5EN

We recommend keeping proof of postage for any return. 

Please download the form here :

 

For exchanges your replacement items should shipped within 2 days of receipt of the returned goods. Customers must cover the postage cost of their return. 

WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED PARCELS

*They will aim but do not guarantee the delivery of your items within 2 working days from the day on which your parcel is handed to Royal Mail.