SHIPPING & RETURNS
All orders will be shipped within 1 - 2 days of an order being placed. Next Day Delivery is available on orders placed before 1pm. If a Next Day delivery order is placed after 1.00pm on a Friday, or over the weekend, your order will be shipped on the following Monday.
BANK HOLIDAYS: We cannot ship parcels on a Bank Holiday.
EASTER DATES: No parcels will be shipped on Friday 2nd April or Monday 5th April.
We ship worldwide using Royal Mail service. International shipping timing and rates are dependent on each country.
For European deliveries, your delivery may be subject to VAT & Duty charges by your country's customs department via our couriers DHL & DPD. Please note that as the recipient you are responsible for all import fees which can vary depending on country.
If you have any further queries on this we recommend you contact your local customs office for more information.
Returns & Exchanges:
We understand that there may be occasions when you want to return items that are not suitable and we are very happy to help you chose a replacement or return the item(within 14 days).
Items must be returned to us with tags attached. There must be no signs of tampering with the labels or tags.
Items must show no signs of wear; please take care to avoid the transfer of make-up when trying on garments.
Items must be unworn, unwashed, undamaged and unmarked in any way. Please be careful when trying on garments to avoid make up or fake tan transferring onto the fabric. To qualify for a return the items must be free from any signs of wear or tear, Unfortunately, we can not accept any item for return which is damaged due to staining (food, makeup, sweat, etc.) or scent (perfume or body odor). We do our best to accept all returns, however, in case the return is in unsuitable condition, we may not accept it. And thus, we will return it to the sender.
Items must be returned to us in the condition you received them, with all tags attached.
Items that have been altered at the customer’s request are unable to be refunded or exchanged.
All Sale items are final and can not be returned. They can be exchanged only.
Faulty items may be returned and this will not affect your statutory rights.
How to exchange & return items:
Please complete the exchange section of the Delivery Note and include with the original items then return with Royal Mail proof of postage to:
Peachy Den , The Lacuna Collection, 13-15 Wintonlea Industrial Estate, Monument Way West, Woking, GU21 5EN
Please download the form here :
Your replacement items will shipped within one day of receipt of the returned goods.
WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED PARCELS