FAQs

SHIPPING

What are your shipping options?

Click here for your shipping options.

 Do you ship to my country? 

We ship to all international markets. To see pricing in your market, select your country from the country selector in the header or footer. Relevant Shipping, Duties and Taxes are calculated and included at checkout. We guarantee no extra duties or taxes payable upon receipt. 

How can I track my shipment?

You will be sent a shipment notification with your tracking number so you can follow your Peachy order to your door.

In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can.

I think my parcel is lost, what should I do?

If you think your parcel is lost, you have 5 days from the expected delivery date to contact us. This ensures we have 5 days to contact the carrier to question the delivery. Please note the 'expected delivery date' is the delivery date stated in your tracking.

Orders

I’ve entered my shipping address wrong - can I change it?

We move quickly so we are unable to process order amends. Please ensure you enter the correct order information at checkout.

Can I make changes to my order?

We move quickly so we are unable to process order amends. Please ensure you enter the correct order information at checkout.

I want to cancel my order, what can I do?

We move quickly so we are unable to process order cancellations. Please ensure you enter the correct order information at checkout.

How can I check the status of my order?

Click the “View your order” button sent in your order confirmation. You will receive updates via email/text once it has shipped and again once it is ready for delivery by the courier.

Billing

When will my credit card be charged?

Your card will be charged as soon as your order is accepted and processed.

What can I do if my payment is declined?

Please check that your card’s billing details (such as the security code and billing address) match what you’ve entered in our system.

Can I use multiple promo codes at checkout?

You can only use one promotional code per order. If its legitimate, the code will be automatically applied at the checkout.

Returns & Exchanges

What is your returns policy?

Click here for our returns policy.

 How do I exchange or return an item?

Please process your return by following our instructions here.

What if I can’t find my order number?

Your order number is sent via email and/or text but if you can’t find it please get in contact so we can help you find it through your name or email address.

How long does it take to process a return?

We process all refunds within 10 working days of them being delivered. Please note that bank holidays and weekends are not included in this timeframe. If you feel like your return sits outside of this timeframe, please reach out to us at hello@peachyden.co.uk.

Credit/Debit card refunds usually take 5-10 business days to appear on your statement. You will be emailed a refund notification straight away once it has been processed on our side but please allow this timeframe for the money to return to your account.

What should I do if I receive the wrong item?

If you received a product different from the one that you ordered, we take full responsibility, so please contact us at hello@peachyden.co.ukand we’ll be sure to get you the item you ordered.

I think my item is faulty, what do I do?

Please contact us as soon as possible with your order number, product, details of the fault and images to ensure a speedy solution.

You have 10 days from receipt of your order to let us know of any faulty items received.

Can I return sale items?

Yes, you can return sale items are per our returns policy.

Online sample sale items are final sale and non-refundable. Where this is applicable, we will always write it on the product page.

Can I return items purchased at your Pop Up?

We are not able to accept returns online for items purchased at any of our pop-up events.

Student & Key Worker discount

Do you offer discount codes for students and key workers?

Yes! Please head to our Student Discount page here for more information.

Products & Sizing

I am between sizes on the size guide, can you help?

Please contact us with the desired product and your bust, waist and hip measurements and our customer care team will do their best to assist you.

The item I want is out of stock, will it come back, and can I be notified?

Our core products will always restock. Some of our seasonal styles are limited edition and will not restock, we believe this is a more mindful way to manage production, reducing waste. Our best selling seasonal styles will restock, to keep updated on this you can sign up to the waitlist on the product page and we will notify you via email as soon as the product is back in stock.

When is the next product launching?

We’ll aim to drop new capsule collections monthly, sign up to our mailers with your email address to be the first to find out.

We will update our Instagram and website with incoming drops and restocks of our collections.

How long do gift cards last for?

Our gift cards rage from £25-£250 and are paperless, sent via email. They last for one year from the date of purchase, you can purchase our gift cards here.

If you have any other questions, please get in touch with us here.

TAILORING & REPAIRS

Can I get my items tailored to fit?

At Peachy Den, we believe in finding the perfect fit for our customers, that's why we've teamed up with SOJO to offer bespoke tailoring on some of your fave items. Whether you're copping a new look or revamping your current items, our service makes it easier than ever to fix your fit. Find out more here.

How do I find out more information about this service?

Click here for further information on SOJO's FAQs.

Contact Us  

If you have questions about your order, our products, our website, or anything Peachy send an email to hello@peachyden.co.uk and we will be happy to help.