FAQs

SHIPPING

What are your shipping options?

Click here for your shipping options.

 Do you ship to my country? 

We ship internationally. Select your country in the header or footer to see pricing. All shipping, duties, and taxes are included at checkout with no extra fees upon receipt.

How can I track my shipment?

You'll receive a shipment notification with a tracking number to follow your order. If the tracking number doesn't update within 1-2 business days, contact us for assistance.

I think my parcel is lost, what should I do?

If your parcel seems lost, contact us within 5 days of the expected delivery date as shown in your tracking. This allows us time to investigate with the carrier.

Orders

Can I make changes to or cancel my order once placed?

We can't amend orders after they're placed, so please ensure your information is correct at checkout.

How can I check the status of my order?

Click "View your order" in your confirmation email. You'll receive updates via email or text when your order ships and when it's ready for delivery.

Billing

When will my credit card be charged?

Your card will be charged as soon as your order is accepted and processed.

What can I do if my payment is declined?

Please check that your card’s billing details (such as the security code and billing address) match what you’ve entered in our system.

Can I use multiple promo codes at checkout?

You can only use one promotional code per order. If its legitimate, the code will be automatically applied at the checkout.

Returns & Exchanges

What is your returns policy?

Click here for our returns policy.

 How do I exchange or return an item?

Please process your return by following our instructions here.

What if I can’t find my order number?

Your order number is sent via email and/or text but if you can’t find it please get in contact with us.

How long does it take to process a return?

Refunds are processed within 10 working days of delivery, excluding weekends and bank holidays. Credit/debit card refunds take 5-10 business days to appear. You'll get an email notification once processed. If your refund is delayed, contact us at hello@peachyden.co.uk.

What should I do if I receive the wrong item?

If you received the wrong product, contact us at hello@peachyden.co.uk and we'll ensure you receive the correct item promptly.

I think my item is faulty, what do I do?

Contact us promptly with your order number, product details, and images of the fault for a quick resolution. Please notify us of any faulty items within 10 days of receiving your order.

Can I return sale items?

We don't accept returns for refund, exchange or store credit on sale items.

Can I return items purchased at your Pop Up?

We are not able to accept returns online for items purchased at any of our pop-up events.

Discounts

Do you offer 10% off my first order?

Yes! Just sign up here.

Do you offer discount codes for students and key workers?

Yes! Please head to our Student Discount page here for more information.

Products & Sizing

I am between sizes on the size guide, can you help?

Please contact us with the desired product and your bust, waist and hip measurements and our customer care team will do their best to assist you.

The item I want is out of stock, will it come back, and can I be notified?

Our core products will always be restocked. Seasonal styles are limited edition and won't be restocked to reduce waste. Best-selling seasonal styles will restock; sign up for the waitlist on the product page to be notified by email when they're available again.

How long do gift cards last for?

Our gift cards rage from £25-£250 and are paperless, sent via email. They last for one year from the date of purchase, you can purchase our gift cards here.

TAILORING & REPAIRS

Can I get my items tailored to fit?

Peachy Den offers bespoke tailoring with SOJO on select items to ensure the perfect fit for customers. Whether you're buying new or altering current items, our service makes it simple to customise your fit. Learn more here.

IN STORE

Please click here for all in store information.

Contact Us  

If you have questions send an email to hello@peachyden.co.uk and we will be happy to help.