Please see below for shipping thresholds

All are based on basket value and for international markets are approximate based on the conversion rate

UK DPD Express (1-3 working days): £6.95.

UK Standard via Royal Mail (3-6 working days): Free over £150/ £3.95 if under

USA via Fedex International Connect Plus (3-10 working days): Free over $175/ $10 if under (for orders below $75 shipping costs $28)

Canada via Fedex International Connect Plus (3-10 working days): Free over CAD $300/ $15 if under (for orders below $145 shipping costs $55)

Europe 1 (ECC Markets) via Fedex International Connect Plus (3-10 working days): Free over €150/ €8 if under (for orders below €60 shipping costs €18)

Europe 2 (Non ECC Markets) via Fedex International Connect Plus (3-10 working days): Free over €150/ €10 if under (for orders below €70 shipping costs €25)

Australia & NZ via Fedex International Connect Plus (3-10 working days): Free over AUD $320/ $20 if under (for orders below $145 shipping costs $55)

Rest of World/ All Other Markets via Fedex International Connect Plus (3-10 working days): Free over £150/ £15 if under (for orders below £100 shipping costs £26)

At Peachy Den we encourage conscious shopping. When checking out, please choose mindfully to ensure you receive the size and item you are after. Whilst we don't encourage returns for a change of mind, we are able to refund your item if necessary. You have 14 days from receipt to request a return, and a further 14 days to send it back to us.

Orders with Express delivery will be shipped within 1 - 3 working days if ordered before 2pm on a working day. This delivery option is only available for customers in the UK.

All other orders will be sent within 2 - 5 working days. Please note we do not ship orders on weekends or UK bank holidays.

We ship to all international markets. To see pricing in your market, select your country from the country selector in the header or footer. Relevant Shipping, Duties and Taxes are calculated and included at checkout. We guarantee no extra duties or taxes payable upon receipt. 

You will be sent a shipment notification with your tracking number so you can follow your Peachy order to your door.

In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can.

If you think your parcel is lost, you have 5 days from the expected delivery date to contact us. This ensures we have 5 days to contact the carrier to question the delivery. Please note the 'expected delivery date' is the delivery date stated in your tracking.

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you release signature upon delivery or have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us and transfer responsibility in the same way.

Please contact us as soon as possible. If your order hasn’t been packed yet, we can change your shipping label. However, if it is too late you will have to contact the shipping provider. 

As this is a time sensitive request, please call us on +44 7404 722 436.

Please contact us as soon as possible. If your order hasn’t been packed yet, we may be able to make changes to it. However, if it’s too late you will have to return the items for exchange, see our returns info here. 

As this is a time sensitive request, please call us on +44 7404 722 436.

Please contact us as soon as possible. If your order hasn’t been packed yet, we may be able to cancel it. However, if it is too late you will have to return the items, see our returns info here.

As this is a time sensitive request, please call us on +44 7404 722 436.

If you’ve cancelled your order you’ll receive an email once the order has successfully been cancelled. If you haven’t received a cancellation confirmation email, contact us and we’ll look into this for you.

Click the “View your order” button sent in your order confirmation. You will receive updates via email/text once it has shipped and again once it is ready for delivery by the courier.

Your card will be charged as soon as your order is accepted and processed.

Please check that your card’s billing details (such as the security code and billing address) match what you’ve entered in our system.

You can only use one promotional code per order. If its legitimate, the code will be automatically applied at the checkout.

At Peachy Den we encourage conscious shopping. When checking out, please choose mindfully to ensure you receive the size and item you are after. Whilst we don't encourage returns for a change of mind, we are able to refund your item if necessary. We are always open to feedback on the reason behind you returning your garment. With that in mind, we appreciate you taking the time to fill out the 'return reason' accurately in our portal.

We understand that there may be occasions when you want to return items that are not suitable. We are very happy to help you chose a replacement or return the item. You have 14 days from delivery to request a return and a further 14 days to return the items to us. The total returns period is therefore 28 days for us to receive it, from the day you received your order.

Items must be returned to us in the condition you received them:

• Items must show no signs of wear; please take care to avoid the transfer of make-up when trying on garments.
• Items must be unworn, unwashed, undamaged and unmarked in any way. Please be careful when trying on garments to avoid make up or fake tan transferring onto the fabric. To qualify for a return the items must be free from any signs of wear or tear, Unfortunately, we can not accept any item for return which is damaged due to staining (food, makeup, sweat, etc.) or scent (perfume or body odour). We do our best to accept all returns, however, in case the return is in unsuitable condition, we may not accept it. And thus, we will return it to the sender.
• Items must be returned to us with tags attached. There must be no signs of tampering with the labels or tags.
• We are not able to accept returns or exchanges on items that have been altered. 
• We are not able to accept returns for items purchased at any of our pop up events. 
• Online sample sale items are final sale and non-refundable.
• Faulty items may be returned and this will not affect your statutory rights.

Please note, we are not responsible for lost or damaged parcels sent outside of our return portal.

Please process your return by following our instructions here.

Your order number is sent via email and/or text but if you can’t find it please get in contact so we can help you find it through your name or email address.

Yes, return costs are covered by the customer. Our returns portal will deduct £3 from your total refund for UK returns. We only cover returns if your item is faulty or an incorrect item was received, to which we take full responsibility for.

Return costs for international returns will be displayed in our returns portal.

Credit/Debit card refunds usually take 5-10 business days to appear on your statement. You will be emailed a refund notification straight away once it has been processed on our side but please allow this timeframe for the money to return to your account.

If you received a product different from the one that you ordered, we take full responsibility, so please contact us at hello@peachyden.co.ukand we’ll be sure to get you the item you ordered.

Please contact us as soon as possible with your order number, product, details of the fault and images to ensure a speedy solution.

You have 10 days from receipt of your order to let us know of any faulty items received.

Yes, you can return sale items are per our returns policy.

Online sample sale items are final sale and non-refundable. Where this is applicable, we will always write it on the product page.

We are not able to accept returns online for items purchased at any of our pop-up events.

Please contact us with the desired product and your bust, waist and hip measurements and our customer care team will do their best to assist you.

With sustainability in mind, we intend to make the majority of our products in the UK and most of our core collection is made here. Moving forward, our aim is to source sustainable fabrics with high contents of natural and recycled fibres for our seasonal collections. To ensure we can continue to use these sustainable fabrics, we have expanded our production and sourcing to include Portugal, Italy, and Tunisia where we have found organic and sustainably produced fabrics in all of these countries. 

Our core products will always restock. Some of our seasonal styles are limited edition and will not restock, we believe this is a more mindful way to manage production, reducing waste. Our best selling seasonal styles will restock, to keep updated on this you can sign up to the waitlist on the product page and we will notify you via email as soon as the product is back in stock.

We’ll aim to drop new capsule collections monthly, sign up to our mailers with your email address to be the first to find out.

We will update our Instagram and website with incoming drops and restocks of our collections.

Our gift cards rage from £25-£250 and are paperless, sent via email. They last for one year from the date of purchase, you can purchase our gift cards here.

If you have any other questions, please get in touch with us here.